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Madhouse Software Productions Ltd., agreed to adhere to the British
Health Trades Association (BHTA) codes of practice. Should you feel
that Madhouse Software Productions Ltd., or any of its staff are not
meeting any of the codes, then we request that you follow the below
complaints procedure.
When to make a formal complaint
You should complain to us within 3 months of when you first knew about
the matter you are complaining about. If you leave it later, we may
not be able to help.
Anonymous complaints
Anonymity makes it more difficult for us to properly investigate and
understand your complaint, and to provide appropriate responses or redress.
We may record and investigate anonymous complaints, but we do encourage
names and addresses so we can report back.
Madhouse Software Productions Ltd., have a three stage complaint procedure,
we request that if you wish to complain that you do so following these
stages each of which are described in detail below :- |
Stage 1. |
We encourage
you to raise your complaint directly and informally with the staff member
you have been dealing with. If you have not been dealing with anyone
or do not know who to contact about your complaint, or if you need advice
or help in filling out this form contact, Complaints. Madhouse Software
Productions® Ltd, P. O. Box 460, Barnsley, South Yorkshire, UK.
S75 5ZT. Telephone: +44 (0) 1226 390 000.
We welcome calls via Typetalk.
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Stage 2.
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Alternatively, you may make
a written complaint using our online
complaint’s form or download the complaint’s form here,
then print it and return it to us using the postal service. In addition,
you can request the form by telephoning us on +44 (0) 1226 390 000,
write to us, requesting the form at Madhouse Software Productions®
Ltd, P. O. Box 460, Barnsley, South Yorkshire, UK. S75 5ZT.
We welcome calls via Typetalk. |
Stage 3.
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| Contact the British Health Trades
Association (BHTA) explaining your grievance with Madhouse Software Productions
Ltd., or one of its staff and explain that you have made a formal written
complaint, but have not been satisfied with the outcome. |
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