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- Madhouse Software aim to respond to requests for support within
5 working days.
- Please do not send follow-up messages unless you have not heard
back from us for at least 5 working days.
- PLEASE take great care entering your email address, we will be
unable to reply if you make a mistake.
- Subscribe to Madhouse Software's
Newsletter and we will keep you up-to-date on bug fixes, FAQ,
new versions and new products.
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New feature requests
We always welcome any positive suggestions for how we may be able to make our products even better, or even for completely new products. Please complete the following form or
us.
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Queries about installation and use of Madhouse products
Please make sure you have checked the on-line help in the program and the manuals before raising a query. You may also find some help on the FAQ page.
Please complete the following form or
any other support queries to us.
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Reporting suspected program bugs
We aim to publish details of known problems and hints for making best use of our software on the FAQ and known bugs pages.
Please check those pages before submitting a report, you may find an answer there without having to await our reply.
Please complete the following form or
us - ensuring you provide FULL details.
For suspect bug reports we need to know:
- What were you doing - as much detail as possible
- Can you recreate the problem?
- Please try to give us enough information for us to recreate the problem
- Did the program work properly up to now?
- If the program was OK before
- have you changed anything on your computer since it was last OK?
- Upgraded software or device drivers?
- Loaded any new programs?
- Is there any action you take which temporarily resolves the problem?
- If you restart the computer does the problem stay?
- If you reload the software from your release disk does the problem remain?
- Please ensure you are running up-to-date virus scanner, firewall and spyware scanner software. Unpredictable software behaviour may indicate the presence on your computer of some malicious software.
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